Two Voices: Humility and the Effective Leader

Art Petty of Management Excellence and I had worked together previously on a post called “The Words of a Leader”. I can’t speak for Art, but collaborating in this way was a great experience – a way to exchange ideas on a topic and an excuse to connect with Art – a leader, consultant and writer that I admire.

So we agreed to give it another go. We both wanted to write about the topic of humility, and ended up with similar – and divergent – ideas and thoughts about the topic – all of which can be found below and on his site too. Feel free to leave comments at this site, or at the Management Excellence site or at both; we welcome your ideas wherever you express them!

Art`s Thoughts:

I concede the dictionary war to all of you that will turn to the word “humility” and see a definition that says, “a modest or low view of one`s own importance; humbleness,” or, something as profound as “the quality or state of being humble.”

These are not definitions and words that you tend to associate with successful leaders, and yet, I cannot help but observe that many of the most impactful and successful individuals that I`ve worked with and around have an element of humility in their demeanor and an approach that exudes a quiet but positive self-confidence.

Is humility one of the secret ingredients of successful leaders?

To me, humility in a leader is best described as having the self-confidence borne of experience to be comfortable in your own leadership skin, without having to project to the world that you`re on top and in charge.

To be humble as a leader does not mean that you are weak, but rather that you are thoughtful, considerate and confident in the people around you and their ability to solve problems and learn and solve more problems.

It takes time and experience and self-awareness and raw courage to develop and project humility and confidence at the same time. Both are essential.

We generally don`t come into the leadership world with a sense of humility. Many of the mistakes of early leaders stem from a misguided belief that To Assert = To Lead.

Unfortunately, many carry this belief in assertion equals leadership with them as they climb the ladder. The earlier over-stated and over-projected self-confidence often evolves into arrogance and then hubris. The collateral damage from the leaders that follow this evolutionary path is huge.

The path towards confident humility is considerably more difficult and is filled with its own opportunities for derailment. Those that act humble may be misperceived as weak or uncertain. The To Assert =To Lead crowd likes to hire their own kind in some form of twisted Darwinian practice that ensures the survival of their kind, fully understanding that they may very well be hiring the individual that steps on their back in the climb up the ladder.

Alternatively, I submit that humble leaders are never weak. Like some martial arts experts, they have the skills to strike and defeat, but choose to use them only to defend or to fight for what is right. Fighting or striking out is the last resort of the incompetent who lack the wisdom and intellectual tools and substance to fight fair over concepts and ideas. One of the strengths of the humble leader is that everyone knows that he or she is capable of fighting and winning. This “walk softly and carry a big stick” approach buys the ability for the leader to cultivate his or her humility.

Like so many difficult tasks in life, there is no magic pill or simple guidance that anyone can offer on becoming an effective leader. You learn by doing and YOU choose your own style. I regard leadership both as a profession and as a journey and I encourage people that when they come to the fork in the road on choosing a leadership style, to turn away from the To Assert = To Lead path and start down the more difficult road and spiritual journey that focuses on others over self. I also encourage them to keep their eyes wide open and carry a big stick.

The Bottom Line:

Never underestimate the ability of the quietly confident and slightly humble leader to inspire others to move mountains.

Mary Jo`s Thoughts:

So often, when we think of leadership, we think in terms of the charismatic leader, or the bold leader. We think of leaders as bigger than life, exuding confidence and perhaps, arrogance.

For most, “humility” isn`t a word that comes to mind when considering the leaders we think we know. This is unfortunate, because the best leaders I know have been able to stay self confident without crossing the line into arrogance through the simple act of remaining humble. It isn`t easy, especially for leaders who`ve had big success.

When we are humble, we understand and invite the gifts that others bring to our effective leadership.

When we are humble, we invite participation by others.

When we are humble, we are open to new learning.

When we are humble, we have empathy and compassion.

Arrogance breeds behavior that isn`t inclusive, diverse of thought, creative, or enlightening. We know that we are not humble when we`ve become arrogant.

How do we know when we`ve crossed the line into arrogance?

Be vigilant. Listen to yourself. You`ve crossed the line into arrogance when:

  • You take all the credit: real leaders know that their success is a group effort. When we are humble, credit goes to all who share in your success.
  • You are the smartest person in the room: learning has ceased. You feel as if you have nothing new to learn from those around you. When we are humble, we are in a state of inquiry; not knowing all the answers, which allows us to continually learn.
  • You judge those around you as “less” than yourself: you`ve put yourself on a pedestal. Nobody can do anything better than you can. It`s not important where we are in relation to everyone else. What is important is that you push your own edges outward to continually evolve.
  • You`ve lost empathy and compassion: you just can`t seem to identify with those in a tough spot or feel sympathy for those in sorrow. When we are humble, we can walk in the shoes of others and we can reach out to them.

Are you staying humble, or have you crossed the line into arrogance? Spend some time thinking about this question and asking for feedback from those you trust on what they are observing in your behavior. And if you`ve crossed the line, call your executive coach to help you get back to humility.


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19 Responses to “Two Voices: Humility and the Effective Leader”

  • Mary Jo,

    I love your questions to help leaders determine if they have crossed the line into arrogance. I love the way you so skillfully ask questions that cut to the heart issues that shape our lives as leaders.

    Art,
    Love your commitment to help leaders move away from the To Assert = To Lead attitude.

  • Hi Mary Jo. Excellent topic; excellent post! I wrote a blog on humility recently, and here is a line that might contribute to your stream of thought… “Humility knows instinctively that affirming the inherent worth of all people is the path to self-respect.” So much for arrogance! :) I enjoy your work. Thank you!

  • Mary Jo, thanks for the inspiration on this topic and for putting up with me as a collaborator!

    I enjoyed thinking through this topic. It’s not often discussed and there is room for significant push back from those that associate humility with weakness in a leader. The issue of recognizing when you’ve crossed the line to arrogance in your approach and then making the journey back to humility is still a vexing challenge to be explored.

    Thanks again for the opportunity to work together! Until next time.

    Best, Art

  • Mary Jo Asmus:

    Thanks Becky – you made my day (and probably Art’s as well).

  • Mary Jo and Art,
    Good insight into a great quality for a leader. I don’t have evidence to support this statement but I will say it anyway; humble leaders provide better potential for communication between the leader and followers. When ego or self interest clouds a leader’s vision, communication with the individuals being led is one of the first things to suffer.

  • Mary Jo, A leader has crossed the line when they blame someone else for a problem.

    When a leader points their finger at someone and screams words like, “You never do anything right,” they are acting arrogantly.

    When a leader blames someone behind their back for a problem, they are still acting arrogantly, despite this behavior being less offensive than my previous example.

    The mark of a humble leader is congruence. They don’t blame. They don’t placate. They don’t act superreasonable.
    You hear messages that respect other peoples’ feeling as well as the leader’s feelings within the context of the communication. What they say (their words) and how they say them (tone, cadence, body gestures, and so on) work with each other to send a clear message rather than a mixed message.

    If a project is successful, the humble leader gives credit to other people. Otherwise, they accept responsibility for its failure.

    Although I think the action of taking responsibility for failure borders on arrogance, in my experience, I don’t know of a better marker for a humble leader.

  • Mary Jo Asmus:

    Great insight, Kevin. How do you think tht a leader can be aware when their ego has clouded their communication?

  • Mary Jo Asmus:

    Steven, these are great additions for identifying when a leader has crossed the line. Do you think that someone who has crossed that line can see it in themselves? If not, how can they self-recognize these problems?

  • Mary Jo, I think two things can occur that should alert a leader their ego has clouded their communication. First, if communication breaks down and a leader begins to feel that she has lost touch or lost the pulse or her subordinates then an ego problem may be developing. Second, if a leader’s subordinates become “yes sayers” and cease to provide dissent or criticism via communication an ego problem may be to blame.

  • Mary Jo,

    You asked: Do you think that someone who has crossed that line can see it in themselves? If not, how can they self-recognize these problems?

    I can certainly see it myself. When I stick my finger out, I know it’s time to back off and rethink my message.

    Like recognizing errors in your own writing, recognizing when you have behaved arrogantly is difficult. We all have self-defense mechanisms that prevent us from seeing our own errors. We see what we want to see.

    But if we seek feedback from people we trust and feel safe with, we can find patterns. And with the patterns we can detect some, but not all, of the problems on our own. We always need others to help us recognize communication problems because the receiver’s interpretation is critical to sending successful messages.

    Art, I failed to recognize your contributions to this post in my tweet and previous comment. Nice work. You and Mary Jo make a great writing team. Best regards, Steve

  • Steven, thanks so much for the comments. I agree! I love working on these projects Mary Jo and appreciate her putting up with me and my always a bit too long posts! -Art

  • Elijah Edwards:

    Mary Jo

    Great post! You and Art have brought up a very important aspect of leadership. I think people who are humble and seek inner satisfaction and inner achievement versus the recognition of their achievements from others, often become fare superior leaders. Could you explain more on the empathy and compassion aspect of becoming arrogant?

  • Mary Jo and Art,

    Great posts that quickly capture a leadership quality that creates willing followers. This post reminded me of a key moment in my career that directly applies.
    I used to work in the sales/marketing function for a major Rx company. I was in attendance at an annual sales awards banquet and watched as one manager after took to the stage to receive their award. The last award of the evening was to be given to the top sales team in the nation. The award was announced and the manager took to the stage. Without hesitating he stated that he would not accept the award unless his entire team came onto the stage. Once his team had assembled he simply led the audience in applause for their work and then exited the stage. In that moment we witnessed true leadership humility. As they took to their seats I can distinctly remember the team I worked with saying, “I would work for him any day.”
    He was clearly comfortable in his own “leadership skin,” took very little credit for their success, and was the antithesis of weakness.

  • Aaron Assad:

    You are right when you say that being humble doesn’t mean to be weak, on the contrary, by being humble you open the door of confidence and people starts trusting you, also when you are humble you are able to understand things in a different way, a way that allows you to see different choices, and perhaps you are able to make better decisions for everyone. Great post!, greetings, Aaron

  • great post, Mary Jo!
    I think it’s hard to not cross the line from self-confidence into arrogance, but what I do is to think leader in different way. Leader is not hero, he/she is facilitator. A leader has to “serve” his team; for example, help his team members communicate clearly and avoid misunderstanding, or motivate his members to be more successful. The title of leaders may cause them have too much confidence, but if they think “leader” in a different way,it can help to keep away from the line of arrogance.
    Sun-Hua

  • Mary Jo Asmus:

    Kevin and Steven, Thanks for coming back and adding more to the conversation. You’ve added some wonderful thoughts that deepen the conversation.

    And Art – of course – I am grateful and thrilled to work with you on these writing projects and look forward to more collaboration in the future.

    Elijah – When we are genuinely empathic and compassionate, we aren’t thinking of ourselves. It would be difficult, at best, to be arrogant when our thoughts and hearts are on others.

    Garrick – what a wonderful story! And how unusual. You told it so well that I can imagine sitting in that audience and being touched by such a gesture, which we seldom see. We need more servant leaders like that one! Thank you for stopping by and adding that.

    Aaron, thanks for your additions too. I like the statement that when you are humble, you open the door to confidence. Food for thought.

    Sun-Hua, thanks for the additional way to think of leaders – in terms of service, which certainly should keep them away from crossing the arrogance line.

  • Jonathan Bradley:

    Mary Jo,

    I am very curious about the path to arrogance. The signals of arrogance develop over time, which is what I believe Sun-Hau is touching on. Indeed, a humble leader sees duty and service in the power. Wouldn’t the improper usage of politics be a strong indicator of arrogance as well?

    Great post, it relates well to current coursework. With the common-sense nature of many recommendations such as yours and Art’s, I do see the transition into arrogance as a slippery slope with only one measure of prevention: Personal Maintenance, driven by a proper philosophy and effective education.

  • Mary Jo Asmus:

    Jonathan – You’ve peaked my interest. What would be an example of the “improper usage of politics”? and what does personal maintenance mean to you?

  • Wonderful thought provoking posts by both you and Art. And a fabulous demonstration of collaboration.

    I think humility is at the heart of Servant Leadership. In the history of “leadership” the idea of a leader being of service rather than simply being in charge seems to be a relatively new one.

    I think that is part of why being “strong” and practicing humility occurs as a paradox when it comes to leading; not because they are truly paradoxical as I think you demonstrate so clearly, but because our deeply rooted beliefs about leaders make it hard to reconcile.

    It seems to me a core belief required to lead with humility is that “it’s not about me”. Your list of ways we can identify when we have crossed the line into arrogance are right on. And it seems all 4 of them are different versions of “it’s all about me”. So perhaps that is one way to keep checking in with ourselves – am I focused on what I am standing for or am I focused on myself?

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Mary Jo Asmus
Mary Jo
A former executive in a Fortune 100 company, I own and operate a leadership solutions firm called Aspire Collaborative Services. We partner with great leaders to help them become even greater at developing, improving, and sustaining relationships with the people who are essential to their success. It's amazing what can happen when a leader is intentional about improving and has someone to hold them accountable to their success. This blog is for leaders and those who help them to be more intentional about relationships at work. I am married, have two daughters, and a dog named Edgar the Leadership Pug who exemplifies the importance of relationships to great leadership. View my complete profile
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