Prepare to be amazed

Every leader/manager, if they are honest, has A, B, and C employees. The “A” employees are high potential, self-motivated and rare. The “B” employees are solid performers, who do good work. The “C” employees can range from needing too much direction to being disruptive, and they are the ones who may not make it in […]

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Listening Part IV: Opening Up

When was the last time you felt as if you were listened to? What was that like? Many people find it difficult to answer the first question; however, those that can have no problem remembering what it felt like: I often hear them say “I felt valued” or “I felt like someone cared”. Simple in […]

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Listening Part III: Lose the Distractions!

Leaders tell me that there are things that get in the way of their ability to really listen. All of them can be remedied. We’ll start with the simplest – the physical distractions. To be able to really listen, we must quiet our minds and focus. For many, this will mean that we need to control the […]

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Thought-full Thursday: Listen

  Thought-full Thursday is a new feature on this site. It will be very brief, a quote or brief passage followed with some thoughtful questions. Feel free to respond to the questions here, or to simply to reflect and revel in the beauty of the questions that you don’t know the answers to. Why am […]

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Listening, Part II: What REALLY Gets in the Way?

  The previous post begins to explore the case for listening better. This post is meant to begin a conversation about what gets in the way of listening. I imagine that our cave-person ancestors were good listeners. It was a matter of survival, after all, that they’d be able to hear the animals that were […]

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Listening Part I: It's Highly Underrated

As an executive coach, I am continually amazed at the havoc that poor listening ability has created for so many leaders. A recent review of goals and action plans created by my clients over the years reveals that “improving listening skills” is one of the most popular goals that come from the feedback provided by their managers, peers and employees. […]

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